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Office Etiquette 101
This six hour powerpoint program (one hour per module) delivers the
basics of business etiquette and more. Our business environment has
changed drastically over the last 30 years as the use of electronic
gidgets and gadgets become the norm and personal interaction becomes a
novelty. But the need for business etiquette has not disappeared just
because we live and do business differently than we did 30 years ago.
In fact, the need for business etiquette has grown substantially.
Office Etiquette 101 teaches your employees how to behave appropriately
in a busy, technologically advanced environment. By the end of the
program, your employee will become exceptional at the following:
Business Dining Etiquette, Cocktail Party Etiquette, Making
Conversation, Telephone Etiquette, Navigating Cyber Rules, and Meeting
Etiquette and Boardroom Protocol.
The Results:
1. Polished Professionals who treat others with respect and represent the company in a positive manner.
2. Polished Professionals who are leader-ready and are bound for the corner office.
Polishing Professional Presence
This six hour powerpoint program (one hour per module) is ideal for
the Generation Y employee who has potential leadership capabilities,
but needs to polish his/her professional presence in order to be
considered for a leadership position.
The program takes the employee through four steps:
1. Unveiling their personal brand
2. Defining the corporate environment
3. Creating congruence between their personal brand, the brand of the
company for which they work and their appearance, behaviour and
communication skills.
4. Creating a personal image roadmap for professional image success
The Results:
1. Confident, polished employees who realize their image will and can impact their success within the corporate environment.
2. Employees who effectively represent the corporate brand, its
mission, values and goals without compromising their personal brands.
3. Employees who look, act, and communicate like leaders in training.
Polishing the Front Lines
This six hour powerpoint program (one hour per module) polishes the
presence of your front line staff (customer service representatives,
sales associates, bank tellers) so they can easily build loyalty,
rapport, confidence and trust with customers.
Research indicates your customers will decide whether or not they want
to do business with your company within 20 seconds to two minutes (and
they make these decisions based upon the way your employee appears,
behaves and communicates). Therefore, the interaction your customer has
with your front line employee is vital to your company’s continued
success.
“Polishing the Front Lines” educates your employees on the
importance of their role and teaches them how to provide a successful
customer interaction each and every time.
We use a C.A.R.E. acronym to communicate our message:
C ommunicate effectively and efficiently
A ppear professional, approachable and confident
R eflect your organization’s brand
E valuate your behaviour
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