|
|
|
Polishing the Front Lines
|
Price:
CAD $450.00
|
|
|
| Ask a question about this product |
This six hour powerpoint program (one hour per module) polishes the presence of your front line staff (customer service representatives, sales associates, bank tellers) so they can easily build loyalty, rapport, confidence and trust with customers.
Research indicates your customers will decide whether or not they want to do business with your company within 20 seconds to two minutes (and they make these decisions based upon the way your employee appears, behaves and communicates). Therefore, the interaction your customer has with your front line employee is vital to your company’s continued success.
“Polishing the Front Lines” educates your employees on the importance of their role and teaches them how to provide a successful customer interaction each and every time. We use a C.A.R.E. acronym to communicate our message –
C ommunicate effectively and efficiently
A ppear professional, approachable and confident
R eflect your organization’s brand
E valuate your behaviour
|
|
|
|
|
|
|
|
Your Cart is currently empty.
Sub-Total
|
