Train the Trainer Facilitator KitsMs. Casson offers comprehensive, easy to follow, train the trainer programs for those who are interested in incorporating image into their corporate training structure and who want to facilitate the program on their own.
Programs are:
- offered in one hour module formats – ideal for offices where time is an issue
- delivered via powerpoint presentation on a cd (accompanied by an easy to follow manual),
- full of images to easily solidify the message
Support is available. Ms. Casson wants you to deliver a successful program that impacts your employees. As a result, Ms. Casson offers a step-by-step manual for you to follow as well as one-on-one coaching for an entire month after you have purchased the facilitator kit.
Train the Trainer Facilitator Kits Titles:
Polishing Professional Presence:This six hour powerpoint program (one hour per module) is ideal for Generation Y employees or those middle managers who have potential leadership capabilities, but need to polish their professional presence in order to be considered for a leadership position.
The program takes the employee through four steps: 1. Unveiling their personal brand
2. Defining the corporate environment
3. Creating congruence between their personal brand, the brand of the company for which they work and their appearance, behaviour and communication skills.
4. Creating a personal image roadmap for professional image success
Results:1. Confident, polished employees who realize their image will and can impact their success within the corporate environment.
2. Employees who effectively represent the corporate brand, its mission, values and goals without compromising their personal brands.
3. Employees who look, act, and communicate like leaders in training.
Polishing the Front Lines:
This six hour powerpoint program (one hour per module) polishes the presence of your front line staff (customer service representatives, sales associates, bank tellers) so they can easily build loyalty, rapport, confidence and trust with customers.
Research indicates your customers will decide whether or not they want to do business with your company within 20 seconds to two minutes (and they make these decisions based upon the way your employees appear, behave and communicate). Therefore, the interaction your customer has with your front line employees is vital to your company’s continued success.
“Polishing the Front Lines” educates your employees on the importance of their role and teaches them how to provide a successful customer interaction each and every time. We use a C.A.R.E. acronym to communicate our message –
Communicate effectively and efficiently
Appear professional, approachable and confident
Reflect your organization’s brand
Evaluate your behaviour
Office Etiquette 101
This six hour powerpoint program (one hour per module) delivers the basics of business etiquette and more. Our business environment has changed drastically over the last 30 years as the use of electronic gidgets and gadgets become the norm and personal interaction becomes a novelty. But the need for business etiquette has not disappeared just because we live and do business differently than we did 30 years ago. In fact, the need for business etiquette has grown substantially.
Office Etiquette 101 teaches your employees how to behave appropriately in a busy, technologically advanced environment. By the end of the program, your employee will become exceptional at the following:
Business Dining Etiquette, Cocktail Party Etiquette, Making Conversation, Telephone Etiquette, Navigating Cyber Rules, and Meeting Etiquette and Boardroom Protocol.
The Results:
- 1. Polished Professionals who treat others with respect and represent the company in a positive manner.
- 2. Polished Professionals who are leader-ready and are bound for the corner office.
For more information on these Train the Trainer Facilitator programs, contact Ms. Casson at 519-872-8249 or email her at
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